Privacy policy

At LYKKESHOP.COM , we know how important it is to protect your personal information/data. Whether You are shopping with us online or in person we want to make every customer experience safe and secure. In keeping with that goal, we have developed these Terms of Use, including the following Privacy Policy to inform you, among other things about how we collect, use and safeguard personal information/data collected from you in person or through LYKKESHOP.COM (individually and collectively the “Website”), obtain your consent to do so and your rights to access and direct what happens to the personal information/data LYKKESHOP.COM collects. Other notices may be provided to You in respect of your personal information/data from time to time which flow from, expand upon, supplement, or notify you about revisions to this Privacy Policy.

For the information of EU or UK residents, LYKKESHOP.COM is governed primarily by the laws of Canada (including federal and provincial laws), which has been assessed by the European Commission or UK equivalent as providing adequate protection to the rights of individuals with respect to personal information/data. LYKKESHOP.COM has taken additional measures to ensure this Privacy Policy and its practices are also compliant with the General Data Protection Regulation (“GDPR”) in force as of May 25, 2018 to uphold the rights and interests of EU or UK users of the Website and other EU or UK individuals it conducts business with through the Website or otherwise.

HOW CAN I CONTACT LYKKESHOP.COM?

LYKKESHOP.COM is a Canadian company selling products and services internationally.  It is responsible for all personal information/data under its control and does not control or process the personal information/data collected by its independently operated, authorized distributors.

Unless You are an EU or UK resident, if You have any questions, concerns or complaints about this Privacy Policy please contact LYKKESHOP.COM as directed below.

LYKKESHOP.COM
Attention: Privacy Manager
1570A Carling Ave
Ottawa, Ontario K1Z 7M4
CANADA
hello@LYKKESHOP.COM

 

For EU or UK residents, in accordance with the GDPR, please contact our appointed representative in Europe, Data Protection Representative Limited (trading as DPR Group). The DPR Group has addresses in each of the EU countries including the UK. For more information on how to contact the DPR Group please consult the following linked documents available for download:

How to contact LYKKESHOP.COM, through their Data Protection Representative & Listing of DPR Group Addresses in the EU

For the purposes of this Privacy Policy reference to contacting LYKKESHOP.COM in respect of a request regarding your personal information/data is understood to also encompass contacting LYKKESHOP.COM’s representative in the EU or UK as appropriate for the circumstances. Responses to your communication and/or investigations regarding your concerns will be made as quickly as possible and in all cases within prescribed time periods as may apply in the jurisdiction where you reside.

You also have the right to make a complaint to government established privacy commissioners and data protection supervising authorities at any time. LYKKESHOP.COM welcomes, however, the opportunity to directly, or through its appointed representative resolve any concerns you may have under this Privacy Policy in first instance.

COLLECTION AND USE OF PERSONAL INFORMATION/DATA

At LYKKESHOP.COM, two types of information us collected: personal information/data and non-personal information/data. In the case of personal information/data you consent for LYKKESHOP.COM to collect, use and maintain, it is important that this information is accurate and up to date. Accordingly, please advise LYKKESHOP.COM of any changes to your personal information/data so that we can address your inquiries and comply with our obligations to you under this Privacy Policy at all times.

With your consent we may use your personal information/data for a number of different purposes, for example to:

• fulfill legal requirements imposed by law or regulation;
• fulfill requests for products, information and provide customer services;
• administer contests or promotions;
• offer new products and services;
• measure and improve the effectiveness of our Website or our marketing endeavors; and
• tailor our online or on-site offerings to your preferences.

The type of personal information/data that LYKKESHOP.COM typically collects includes your name, address, phone number, and email address, as well as other information you voluntarily provide. LYKKESHOP.COM may also learn other personal information/data about you as a result of you communicating with LYKKESHOP.COM through the Website or on social media, such as your product interests and purchasing preferences. You can always choose not to provide us with any of your personal information/data, ask LYKKESHOP.COM to stop using your personal information/data whether it is collected through the Website or social media and even ask to have your personal information/data removed from our records. If, however, you make this choice we may not be able to provide you with the product, service, or information that You request.

LYKKESHOP.COM may also collect and summarize the personal information/data in a format that no longer identifies the individual for statistical purposes. This and other non-personal information/data is information, which as stored and accessed by LYKKESHOP.COM for a particular purpose and does not identify you as an individual. For example, LYKKESHOP.COM uses postal code information we collect removed from the specific addresses of customers to assist us with planning our advertising and promotional efforts. In other instances LYKKESHOP.COM may derive aggregated data from personal information/data which does not directly or indirectly reveal your identity.

LYKKESHOP.COM does not request or seek to collect any sensitive or special categories of personal information/data about You, such as information about your health, genetic and biometric make-up, criminal and offence records, race/ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, and trade union membership. LYKKESHOP.COM recommends that when participating in programs and other offerings using social media, or offering your reviews and opinions regarding LYKKESHOP.COM, Products and Services, that You exercise care not to include sensitive, personal information/data in your commentary. If you do provide such information/data of your own volition through the Website, such information/data will be removed from LYKKESHOP.COM’s records.

In no event will your personal information/data be used or disclosed for any other purposes other than those for which we collect it, as explained in this Privacy Policy, except with your consent, or as required by law.

YOUR IMPLIED CONSENT

In some cases, your consent is implied if we ask You to provide personal information/data to purchase or access LYKKESHOP.COM, Products and Services. For example, we can only deliver the product You have purchased if You provide us with your address and phone number.

YOUR EXPRESS CONSENT

In situations that do not relate to a specific product or service You have requested, we will ask You to give your express consent to use your personal information/data, for example, to advise You of products or services that may be of interest. You do not need to provide your consent in these instances in order to purchase or access LYKKESHOP.COM, Products and Services you request.

WITHDRAWING YOUR CONSENT

If you have "opted in" or subscribed to one of LYKKESHOP.COM’s newsletters or mailing lists, we will always provide you the opportunity to "opt out" or unsubscribe. For example, each email we send you will tell you how to decline further e-mail.

INFORMATION LYKKESHOP.COM COLLECTS FROM YOU

Listed here are some examples of personal information/data collection and use by LYKKESHOP.COM:

1. ON-SITE/IN-PERSON PURCHASES

When You purchase a LYKKESHOP.COM, Product or Service on-site, You may need to provide us with contact and payment information (such as credit card information) so that we can process your request. Examples of when we need contact information include for the delivery of products (e.g. by mail or courier), for product returns and rebate requests. If we collect this information, we may also ask for your consent to use this information to send You promotional information on products and services.

1. OUR WEBSITE

While using the Website, You may be asked to voluntarily provide certain personal information/data (such as your name, email address, postal address, telephone number, or credit card information). We use this information to complete your transaction and to provide for access to certain special features and functions of the Website. If You choose not to provide requested personal information/data, You will not be able to use certain features of the Website and you will not be able to engage in transactions through the Website.

With any of the services on LYKKESHOP.COM’s Website, we may also use your personal information/data to contact and correspond with You and to respond to your inquiries. With your express consent, we may send to You, from time to time, email or other communications regarding products or services we believe will interest You.

1. SIGN-UP FOR NEWSLETTERS AND TO RECEIVE UPDATES

LYKKESHOP.COM also offers an e-newsletter and updates regarding its offerings. You can choose to subscribe to receive this information by visiting the Website or when connecting with LYKKESHOP.COM at a special event. To enroll, we will collect your contact information (such as name and email address). In this context, your personal information/data will only be used to send you the newsletter and/or information You have consented to receive from LYKKESHOP.COM.

TEXT MARKETING AND NOTIFICATIONS

By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase.

If applicable - By entering your phone number in the checkout and initializing a purchase, you agree that we may send you transaction based text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 10 per month.

You can unsubscribe from further text messages by replying STOP. HELP for help. Message and data rates may apply.

1. PARTICIPATION IN PROGRAMS, CONTESTS, AND OTHER PROMOTIONS

LYKKESHOP.COM may offer programs (e.g. Rewards Program), contests, ask You to participate in surveys linked to offered benefits and other promotions ("Promotion") through the Website, in stores or through one of our social media pages that may require registration. By participating in a Promotion, You are agreeing to the official guidelines or rules that govern that Promotion, and which may contain specific requirements of You, including, allowing the sponsor of the Promotion to use your name, voice and likeness in advertising associated with the Promotion. If you choose to participate in a Promotion, personal information/data may be disclosed to third parties or the public in connection with the administration of such Promotion, including in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winner's list.

1. WEBSITE USAGE DATA LYKKESHOP.COM COLLECTS

Like many other websites, we may elect to automatically collect certain technical website usage data, directly or indirectly through service providers, such as the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time You access the Website, the Internet address of the website from which You linked directly to the Website, the operating system You are using, the sections of the Website You visit, the Website pages read and images viewed, and the content You download from the Website.

Such information may in some contexts be considered personal and used to bring to your attention offerings that may interest You according to your preferences (as may be derived from the Website usage data collected) and in other instances could be considered non-personal information/data used for Website and system administration purposes, and to improve the Website for general usage.

1. COOKIES

The Website uses "cookies", a technology that installs a small amount of information on a Website user's computer to permit the Website to recognize future visits using that computer. Cookies enhance the convenience and use of the Website. For example, the information provided through cookies is used to recognize You as a previous user of the Website (so you do not have to enter your billing information every time), to offer personalized webpage content and information for your use, to track your activity at the Website, to respond to your needs, and to otherwise facilitate your Website experience (e.g. purchases through LYKKESHOP.COM’s online store) and comply with legislation governing LYKKESHOP.COM’s ability to offer or restrict access to the Website and LYKKESHOP.COM, Products and Services. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Website and your ability to access certain features of the Website or engage in transactions through the Website.

1. TRACKING INFORMATION

LYKKESHOP.COM may use non-personal information/data to compile tracking information reports regarding Website user demographics, Website traffic patterns, and Website purchases, and then provide those reports to advertisers and others. None of the tracking information as generated in the reports can be connected to the identities or other personal information/data of individual users. LYKKESHOP.COM may also link tracking information with personal information/data voluntarily provided by Website users. Once such a link is made, all of the linked information is treated as personal information/data and will be used and disclosed only in accordance with this Privacy Policy.

In all cases, personal information/data will only be used for the purposes for which it was collected and You have the option at all times to request that we cease to use your personal information/data for a given purpose.

LINKS TO OTHER WEBSITES

Our Website may contain links to other websites, online platforms, or other Internet resources. When You click on one of those links You are contacting another entity or service provider (third party) who controls that website or Internet resource independent of LYKKESHOP.COM. LYKKESHOP.COM assumes no responsibility or liability for, or control over those other websites, platforms or Internet resources (“Third Party Sites”), or their collection, use and disclosure of your personal information/data.

We encourage You to read the privacy policies of Third Party Sites to learn how they collect and use personal information/data they collect about You.

DOES LYKKESHOP.COM DISCLOSE INFORMATION IT COLLECTS?

LYKKESHOP.COM does not sell your personal information/data. However, we may share your information with third parties acting on our behalf (e.g. service providers) or as permitted or required by law.

LYKKESHOP.COM may receive your personal information/data from or share it with certain service providers in order to facilitate the sale of products and services, ship or otherwise provide products and services to You, verify, validate, manage and communicate information, and to address customer service matters. This sharing of information may also entail the export of information/data from where You reside or input the information to another jurisdiction. In the event of information/data transfer we will take steps in line with our legal obligations to ensure the transfer is to a service provider subject to laws and regimes that have achieved the recognition or approval of official bodies who assess the adequacy of information/data protections in other jurisdictions (e.g. European Commission recognition and participation in the US-EU Privacy Shield).

Service providers may perform a variety of functions including product shipping, information technology support, online payment and Rewards Points (e-commerce) system management, newsletter and social media feed distribution, to name a few. To reduce the risk of fraud or misuse of personal information/data, LYKKESHOP.COM may also verify your personal information/data, including but not limited to your address and credit card information, with the assistance of third party service providers.

We will use commercially reasonable efforts to ensure that your personal information/data is used in a manner that is consistent with this Privacy Policy and compliant with applicable laws. While we cannot in all instances control how a service provider processes personal information/data we use, export into our systems or provide to other service providers, if we discover that a service provider may not be operating in a manner consistent with this Privacy Policy we will clarify with that provider LYKKESHOP.COM’s concerns, seek to have any necessary adjustments made and/or reserve the option to cease working with a given provider and engage others instead.

If You do not wish LYKKESHOP.COM to provide your personal information to its service providers, we may be unable to process your transactions with LYKKESHOP.COM.

INFORMATION YOU DISCLOSE PUBLICLY OR ON SOCIAL MEDIA

If You create and/or publicly submit ideas, photographs, videos, audio recordings, questions, comments, suggestions, product reviews, or other content containing personal information/data, on the Website, blogs and message boards, social media channels and other public forums whether or not they are in whole or in part controlled by LYKKESHOP.COM (individually and collectively, "User Content"), such User Content may be stored, displayed, republished, distributed or otherwise used online or offline in any media or format and may or may not be attributed to You. Others operating Third Party Sites may have access to User Content and may have the ability to share it with third parties.

Please note that LYKKESHOP.COM does not control who will have access to information that you choose to make public, and cannot ensure that third parties who have access to such publicly available information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that You make publicly available on the Website or what third parties do with information/data you share with them. As such, we always recommend You apply discernment with respect to the User Content You post, be aware of whether You are posting User Content publicly in a given context and inform yourself of Third Party Site terms of use and policies before publicly posting User Content.

By connecting with the LYKKESHOP.COM brands through our social media pages or accounts, or by posting User Content using LYKKESHOP.COM-created hashtags or other identifiers, You are providing your consent for LYKKESHOP.COM to use any personal information/data (including your name, voice and likeness) or other content you submit or make available through such sites for marketing and promotional purposes, including, but not limited to, incorporation into our marketing materials, without further notice or compensation.

LEGAL DISCLOSURE

LYKKESHOP.COM may disclose your personal information/data without your knowledge or consent in the following situations:

• to a lawyer representing the organization;
• to collect a debt You owe to the organization;
• to comply with a subpoena, a warrant or an order made by a court or other body with appropriate jurisdiction;
• to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as required by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act;
• to a government institution that has requested the information, identified its lawful authority to obtain the information, and indicates that disclosure is for the purpose of enforcing, carrying out an investigation, or gathering intelligence relating to any federal, provincial or foreign law; or suspects that the information relates to national security, the defence of Canada or the conduct of international affairs; or is for the purpose of administering any federal or provincial law;
• to an investigative body named in any statute or regulation, or government institution on the organization’s initiative when the organization has reasonable grounds to believe that the information concerns a breach of an agreement, or a contravention of a federal, provincial, or foreign law, or suspects the information relates to national security, the defence of Canada or the conduct of international affairs;
• if made by an investigative body for the purposes related to the investigation of a breach of an agreement or a contravention of any law;
• in an emergency threatening an individual’s life, health, or security (the organization must inform the individual of the disclosure);
• for statistical, scholarly study or research (where permitted by law and in accordance with any prescribed requirements for doing so, e.g. as may set by a government Privacy Commissioner or Supervising Authority before disclosing the information);
• if it becomes or is legally deemed to be publicly available information/data and is not otherwise protected by law;
• where the legitimate interests of LYKKESHOP.COM are involved and are not outweighed by your rights in a particular case
• in any other circumstances prescribed by the laws applicable to where You reside

HOW DOES LYKKESHOP.COM PROTECT INFORMATION?

The security of your personal information/data is a high priority for LYKKESHOP.COM, while it is in our possession. LYKKESHOP.COM will maintain appropriate safeguards and current commercially acceptable security standards to protect your personal information/data, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. LYKKESHOP.COM will also take commercially diligent steps to help continue to safeguard your personal information/data that we may transfer to a third party for processing, including but not limited to contractual and technological measures.

In the event of a breach of LYKKESHOP.COM’s systems or the systems of our service providers compromising your personal information/data we will assess the situation as soon as we become aware of the breach and take the appropriate steps required to contain and minimize the extent of the breach, advise You as appropriate and others as required by law, including but not limited to reporting the breach to authorities (e.g. Privacy Commissioner of Canada and applicable Supervising Authority in Europe).

HOW CAN I ACCESS AND VERIFY MY INFORMATION?

You can ask to review and update any of the information that we have retained, learn how we have used it, and to whom we have disclosed it, at any time, by contacting us at hello@LYKKESHOP.COM your specific requests. If You are resident in the EU or UK you should contact our representative in the EU or UK, the DPR Group as provide for in this Privacy Policy. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity (which may require disclosure from You of additional personal information/data to LYKKESHOP.COM), You will be given reasonable access to your personal information/data, and will be entitled to challenge the accuracy and completeness of the information, to have it amended as appropriate, or request to have it removed (and/or transferred) from LYKKESHOP.COM’s possession entirely. You can also ask LYKKESHOP.COM to change your preferences regarding how we use or disclose your information or let us know that You do not wish to receive any further communication from LYKKESHOP.COM.

In general, there will be no fees associated with requests You make to access and direct the management of your personal information/data. If a request is more onerous than expected, LYKKESHOP.COM will advise You of any associated costs and ask You to confirm your request/instructions.

We will respond to all legitimate requests as soon as practicable. If You feel we are taking too long to address any inquiries, please contact us at the same email you originally sent your request to and copy your follow-up communication to: hello@LYKKESHOP.COM. 

WHEN IS MY INFORMATION REMOVED?

LYKKESHOP.COM keeps your personal information/data only as long as needed to manage its legitimate interests, such as but not limited to providing you with continued service, to advise You of its products and services, or to meet any legal requirements. LYKKESHOP.COM follows retention standards that meet these requirements in accordance with applicable legislation and destroys information when it is no longer needed or converts personal information/data into non-personal information/data.

You can also request to have your personal information/data removed from our records, subject to legal entitlements or requirements for continued retention of your personal information/data. For example, this may arise in connection with a verifiable government authority request, or warranty purposes, but LYKKESHOP.COM will honour your request compliant with applicable law, such as the GDPR for EU or UK users of the Website.

WILL THE TERMS & POLICY CHANGE?

To accommodate changes in LYKKESHOP.COM’s offerings, technology and legal developments, the Terms & Policy may be revised from time to time. We may add, change, or remove portions of the Terms & Policy when needed and when otherwise, LYKKESHOP.COM, in its sole discretion, considers it appropriate to do so. Whenever LYKKESHOP.COM undertakes such updates, the date on the Terms & Policy will also be updated to indicate when the changes were made and notifications will be sent to You as LYKKESHOP.COM deems appropriate, without obligation to do so unless required by law.