Economy 7-12 Business Days Shipping Canada: $19.99 CAD
Priority 3-6 Business Days Shipping Canada: $24.99 CAD
Express 1-3 Business Days Shipping Canada: $79.99 CAD to $99.00
- The 3 Territories standard 7-12 day shipping: $99.99 CAD
Economy 7-12 Business Days Shipping USA: $14.99 USD
Priority 3-6 Business Days Shipping USA: $19.99 USD
Express 1-3 Business Days Shipping USA: $79.99 USD
- Shipping to Hawaii is standard 7-12 business days for $79.99 USD
- A parcel tracking e-mail will be sent to you after processing the order.
- Please track your package and try to be home to receive it on the day of arrival. If you are not home for delivery we cannot guarantee the condition of which the product will be obtained. Please note, if the customer is not home to receive the package we cannot accept returns based on damage from outdoor elements or if it is stolen.
- It is the customer's responsibility to ensure the accuracy and safety of the shipping address provided. We are not responsible for orders that cannot be delivered or that are not received because the wrong address was provided.
Canada Returns and Exchanges
We accept change of mind returns within 7 days of receipt if the item has not been opened from its sealed bag. A return label will be issued and once received back to our warehouse, a refund will be issued to the account it was purchased from, less all shipping costs. We do not reimburse original shipping costs for change of mind returns.
There will also be a $35 restocking fee (our pools are expensive to ship,as a small company we have to cover our costs for returns - thank you for understanding). To initiate a return, please e-mail: firstname.lastname@example.org
Canada Defective Items
We offer exchanges and refunds for any defective items within 7 days of purchase. These terms honor issues caused by manufacturing defects only and not those caused by unintended use or normal wear and tear. To troubleshoot your issue please refer to our FAQ page or to submit a claim, please e-mail: email@example.com
USA Returns and Exchanges, Defects
- Due to the nature of the product, we do not accept USA returns or exchanges. We offer exchanges and refunds for any defective items within 7 days of purchase. These terms honor issues caused by manufacturing defects only and not those caused by unintended use or normal wear and tear. To troubleshoot your issue please refer to our FAQ page or to submit a claim, please e-mail: firstname.lastname@example.org
At this time, please note that we only ship to Canada and the United States.
We are continually expanding our services and hope to serve customers in more locations in the near future. Please keep an eye on our website or subscribe to our newsletter for updates on our shipping policies.